Friday, September 12, 2008

What Types of Support Do Your Clients Need?

Sweet spot small businesses have distinct support needs-strong desktop support skills and light LAN skills. In this article, you'll learn what skills and certifications are most important to your sweet spot business clients.

What Specific Tasks Will Your Clients Need Help With?

These sweet spot clients are looking for help with popular desktop applications like Microsoft Office, Intuit QuickBooks, and Interact ACT! and help doing hardware upgrades. They need help setting up shared folder backup software and keeping their antivirus and firewall software up-to-date. These small businesses need help synching up their PDAs with ACT! and Microsoft Outlook. And they definitely need help with their networks.

Micro Small Businesses Have Different Needs

Micro small business space with fewer than 10 PCs, the peer-to-peer end, don't bother spending a lot of money on certification. In fact, IT certifications are often perceived as a negative-small business owners feel like they're paying for someone who's overqualified for the job.

IT Certifications Are More Important to “Real” IT Managers

When you start selling to a real IT manager, in a much larger small business (50+ systems) you'll find a more sophisticated IT buyer. At this point, IT certifications start to become extremely important. At this level, a “real” seasoned IT manager knows exactly what the different levels of IT certifications are.

At this level, there's a very good chance the buyers you're selling to are certified and they'll typically look for deeply niched experts-as opposed to virtual IT generalists. An in-house IT manager often handles the generalist work in-house. So this kind of larger small business doesn't need a virtual IT department-they are looking for someone to fill in their own skill gaps.

For example, if this client has a Microsoft Exchange Server installation, the IT manager may bring in a consulting firm skilled in doing forms development or hooking up a Java-based application to something that's based in a Microsoft Exchange Server Message Store. Or the IT manager may be looking for a Microsoft SQL Server developer or someone with strong Microsoft Visual Basic development skills.

The Bottom Line about IT Certifications

The sweet spot clients are a very different type of opportunity than where most small business computer consulting firms focus. At least at the outset, put most of your energy into the 10 to 50 PC space which is just big enough to need fairly sophisticated solutions, but not nearly large enough to justify putting a “real” highly-skilled IT person on payroll.

A Guide To Window Hardware

A variety of materials are available in window hardware. You have several options in terms of energy efficiency and design. Your personal preference, the climate and the style of your home will help you choose the right material for your house.

Types of Window Hardware

Wood

Wood has been the most common material used in window construction for generations. Wood is the easiest material to work with, either for a professional or a homeowner doing a DIY home improvement project. This material is most often used in custom work and intricately detailed designs. You have a wide range of options for painting and staining to fit every decorating need. This material is also very good in terms of energy efficiency.

The only downside of using wood is the maintenance needed. You will need to re paint or stain often. The peeling not only looks terrible, but will cause the wood to rot, if not maintained properly over the years. With good, regular maintenance, wood windows will last a long time.

Steel

Steel is most often found in older homes and basement windows. It is rarely used in newer homes because it is not very energy efficient. The heat from your home can easily escape through the frame of these windows. In addition, regular maintenance is needed. You must repaint steel regularly, or it will rust. Steel is a very durable material and is still used in hurricane storm shutters.

Aluminium

Aluminium is nearly as durable as steel. However, like steel, it is not very energy efficient and allows significant heat loss. This material does have one benefit over steel. It doesn’t require the frequent maintenance. The color of aluminium is baked on and a variety of colors are available. Repainting is not necessary.

Vinyl

Vinyl is an inexpensive and durable material for windows. In addition, vinyl is fairly energy efficient. In addition, vinyl windows are maintenance free. They don’t need to be painted. Vinyl is colored straight through, so you won’t ever see chips, scratches or peeling. A variety of colors are available to match your home’s decoration.

The biggest problem with vinyl is that it can look cheap. There are vinyl products that are made to look like wood, but the effect isn’t very good. They still have a plastic look.

Fibreglass

Fibreglass is a fairly new material for window construction. It is very durable and energy efficient. When insulated properly, it is one of the best in terms of energy efficiency. There is little heat loss with well insulated fibreglass windows. You will pay for this efficiency. These windows are among the most expensive.

Things to Consider When Choosing Window Hardware

Consider the climate where you live. If you live in a hot climate, you want to keep the heat out and the cold air in your home. Look for windows with a lower U value.

If you live in a colder climate, you want just the opposite: to keep the cold out and heat in. Heat loss is a major problem in cold climates and you’ll want to prevent this both through the frame and the glass. Choose energy efficient material and insulate it well. Consider insulated glass, which adds to the energy efficiency of the window. These products contain two layers of glass with argon gas in between the layers.

When replacing windows, consider the design of your home. You want the windows to match the architectural elements of your home. Make sure the material you choose fits in with the time period of your home. You won’t want wood, Colonial style windows on a modern Contemporary home.

PVCu windows & doors Hardware spares for repairs

Today in the U.K most households have uPVC double glazing. There is a huge shortage of spare parts when it comes to replacing broken hinges, handles, locks, letterboxes and other hardware items. In fact many homeowners now replace whole windows or doors for the sake of a broken lock. Not any more!!!

It is an amazing fact that uPVC double glazing was sold by the industry as a maintenance free product. While it is true the uPVC frame will last approximately 10,000 years before degrading, the mild steal and cast Zink moving hardware parts will last an average of 10 years before they start to fail.

The problem with window company guarantees:

1. Many window companies have gone out of business leaving the guarantees worthless,
2. Most guarantees last about 10 years so end just when you need them,
3. The guarantee in most cases only covers the hardware for 12 months and the uPVC for 10 years.

I have known people who already have uPVC windows and doors getting them ripped out and replaced with uPVC again at a cost of thousands of pounds because the hardware is starting to fail. This is like scrapping your car because it needs new spark plugs and a couple of new tyres.

Why do people do this??

The answer is simple.

The home owner calls out uPVC window and door installers who only want to install a new window or door and will convince them it is un-repairable. Even if they wanted to repair it they wouldn't know where to get the parts. You see window companies for instance will use 2 or 3 different types of locks on their doors while there are at least 140 different types.

I am a director of a company called "Safe n Sound LTD" set up to keep your existing uPVC windows and doors working by supplying the hardware spare parts required. On our website we have 144 different types of door locks alone for sale. We can supply most hardware parts used over the years by most window companies in the U.K. You can view photos and technical drawings of product and read through descriptions to make sure you purchase the correct item. We accept all major credit cards/debit cards online and many goods will be despatched same day or next day.

Computer Consulting 101 Hiring Tips

Does your business need the services of a computer consulting firm? Before you rush out and hire the first techie or slick-salesperson that knocks on your door, be sure to consider these favorite Computer Consulting 101 hiring tips for screening and interviewing local computer consulting firms. In this first in a two-part series, we'll look the root of the problem, as well as the four most basic criteria that you'll need to ask about when searching for computer consulting vendors.

Computer Consulting 101 Preventative Medicine

Many small business owners have a tough time knowing how to deal with difficult computer consultants. However, if you're able to uncover potential problems at the start of your computer consultant/client relationship, you can avoid many of these unpleasant issues altogether.

Root of the Problem

While most entrepreneurs and small business managers know exactly what to ask when it comes to hiring for internal staff positions, hiring a computer consulting firm can be more difficult.

So on top of dealing with the myriad legal issues surrounding how you retain the services of contractors (best advice: consult with your attorney), as opposed to hiring employees on your payroll, you'll need to know how to ask the "right" questions. Don't make the ultra-common common mistake of focusing on the wrong things. Use these Computer Consulting 101 Hiring Tips as your checklist for doing your homework before you sign on the dotted line.

Part-time or Full-time Computer Consulting

Do you have a "day job"? Are you moonlighting?

Solo Practitioner or True Computer Consulting Business

What do you mean by the "we"? Are there any other people who work at your company?

Are they employees or contractors? What are their names, specialties and backgrounds? How long have they been with the company? Will they be involved with this account? (Tip: The more pointed questions you ask, the more you'll flush out the B.S. and hyperbole.)

Small Business or Large Company Computer Consulting Experience

What "size" is your typical consulting client, in terms of number of PCs, employees and annual revenue?

Generalist or Specialist Consulting Company

What industries or vertical markets have you worked with? And in what particular aspects and software applications?

What kinds of products, services, and platforms does your company shy away from? Do you work with any specialty hardware, software or services vendors?

The Bottom Line

In this first of a two-part series of these Computer Consulting 101 hiring tips, we looked at why small business owners and managers find that computer consulting companies are so difficult to hire, as well as four basic issues that you must confront when searching for a new computer consulting vendor. In the second installment of this two part series on Computer Consulting 101 hiring tips, we'll look at how you can get your hands around the true costs of using a computer consulting firm, as well as how you can more objectively evaluate the computer consulting firm's suitability for the task of servicing your company's technology needs.

Quick Guide to Computer Training

Computers and the Internet have come a long way since their inception. Living in the computer age means adapting to new technologies as they evolve. The ease and speed of communication that computer technology provides allows us to be more productive in every facet of our lives. That technology requires skilled computer professionals to design, maintain, and implement it.

What is it?

Computer training is divided into specialties including:

• Computer hardware
• Computer software
• Computer networking
• Web Development

Computer hardware refers to the actual physical components that comprise computers (processors, modems, keyboards, motherboards etc). Computer hardware engineers design, develop and maintain computer hardware. They may oversee the installation and manufacture of hardware. Due to the constant flux of the industry, continued education is required to keep up with trends and technology.

Computer software refers to the content that makes a computer work. Software is divided into three categories: Platform (such as operating systems i.e. Windows, Linux, and Macintosh OSX), Applications (Microsoft Office, games), and User-Written (templates, plug-ins, extensions). Computer software engineers, like their hardware counterparts, are required to continually learn new skills in conjunction with developing technology.

Computer networking refers to communication between a group or groups of computers. This includes LAN-local area network, MAN-metropolitan area network and WAN-wide area network. Computer network engineers work with software and hardware integration across a system of computers and servers. They deal with computer-to-computer interface and connect users to each other via private as well as public networks.

Web development refers to the building and implementation of websites (design, programming, server configuration) – Web page design is a subset that deals with user interface design, graphics, html and CSS (cascading style sheets). Web page designers are behooved to have good art skills as they will most likely be dealing with graphics, layout and Flash applications.

Why do it?

Other than the obvious passion for computers and technology, salary and job growth potential are excellent reasons to consider computer careers. Diversity of computer skills adds to marketability in the workforce. Many employers do not have time to train workers on basic skills and expect employees to be more than familiar with computers.

Who should do it?

If you have an aptitude or interest in math, science or art, and have strong problem solving and analytical skills you are a perfect candidate for a computer related career. Computer careers can be solitary work, but often require good communication skills. Systems administrators must know how to relay information to clients and coworkers in order to maintain order and efficiency in the system.

Education is available in many varieties; from certifications, certificate programs, associate’s degree programs, bachelor’s and even master’s degree programs. Many professionals receive degrees in computer science and related fields, but still others are required to have specific certifications (for example MCSE-Microsoft Certified Systems Engineer or MCSA-Microsoft Certified Systems Administrator). Many industries do not require these specific certifications, only knowledge and experience of computer systems. When making a decision about education, research the jobs that interest you and find out just what the employers are looking for in a candidate. Why spend four years working on a bachelor’s degree when a shorter certificate program may be all you need?

Thursday, September 11, 2008

How To Correct A Continually Rebooting Computer

When you sit down at your computer desk and press the power switch on your desktop, the last thing you want to experience is a continually rebooting computer.

There are a variety of causes that contribute to this problem, from something as simple as a stuck power button to a much more serious problem as your power supply slowly failing. Other causes for this problem may be overheating PC components, or viruses affecting your system.

Now, if you’re like the rest of us, having a computer that reboots constantly is not our idea of a productive day. So how do you diagnose this problem and where do you start to to make corrections. Here are some common but often overlooked causes and solutions that will get your system running again.

First take a look at the power button and see if its stuck in the socket. If so, you may be able to simple tap the front of the case to release the button. In some cases, you may have to remove the system unit cover to get the button to return to the out position.

If you cannot stop the computer from rebooting by pressing the power button and releasing it, turn off the power switch in the back of the computer next to the power supply. If your power supply do not have a power switch, you will have to unplug the system from the wall outlet.

This must be done as soon as possible so that the constant rebooting will not damage components such as the hard drive. Constant rebooting also have the danger of power surges that can further damage larger components such as the motherboard.

Second you check your computer’s software by checking to be sure no virus or malware have not effected your hard drive. Virus and malware are small software that is downloaded along with other files that is designed to cause mischief.

To remove any viruses and malware, use a anti-virus program that will search your hard drive and remove these file quickly. These files can cause such damage as wiping your hard drive of all data or hijacking your web browser so you have no control over your online surfing.

If you find no malware on your computer, take a look at your BIOS to see if it has become unstable or has been changed. BIOS stands for Basic Input Output System and is a small program designed to check all components for proper operation when the computer is turned on.

If your BIOS has been changed or if you’re not sure if its been changed, try to reset the BIOS settings to the default settings after you access the BIOS as the computer reboots.Once inside the BIOS, you should have the option to load your default settings, save the change, and reboot the computer.

However, there are times when a continually rebooting computer will not allow you to access the BIOS. You can then reset the BIOS by removing the system unit cover and locating the jumper on a three pin header.

You must consult your computer or motherboard manual to properly perform this procedure and it should be done as a last resort. Before making any changes to your BIOS, you should backup your BIOS if your computer reboots at long intervals.

So What's The Lightest Notebook Computer Anyway

I went looking for the lightest notebook computer the other day and after a couple hours of searching I was getting pretty frustrated. "Ultalight notebook computer", "light weight notebook computer" - I kept trying different approaches.

What I found was a lot of old machines - 1, 2, even 3 years old. And a ton of spam websites that took my search keys and created a dynamic page. That left going to the manufacturers and looking at actual product specs to see who actually has the lightest notebook computer. Fortunately I finally found a list to start from so here they are - the light weights.

The Fujitsu LifeBook Q2010 weighs in at 2.2 pounds with a 12.1 inch screen. Unfortunately it has a 1.2Ghz processor and a 30 GB hard drive though it comes with XP Pro and a DVD writer.

The Dell Latitude D420 also has a 12.1 inch screen and is significantly less expensive but again 1.2 GHz and a slow (4200rpm) 30 GB HD and it weighs around 3 pounds. It also comes with 512MB of DDR2-533 SDRAM on an integrated DIMM. The upgrade to 1GB or to 1.5GB is reasonable, but the 2GB configuration costs an extra $1000 (probably because it requires a 1.5GB DIMM).

The Sony VAIO VGNTX750PB weighs 2.76 pounds. it has a smaller screen (11.1 inches) than some of the others, a 1.2 GHz processor, but it includes an 80GB hard drive and a DVD+-RW dual layer combo Drive. The memory is upgradeable to 1.5 GB.

The Lenovo ThinkPad X60 at 3.3 pounds has a 1.66GHz Core Duo, a 12.1 inch screen and a 60 GB hard drive. The memory is theoretically upgradeable to 4GB, but it has no optical drive. You need to get a ThinkPad X6 Ultrabase to add a CD or DVD drive. That kind of hampers its mobile uses.

The Averatec AV2260, weighing in at 4 pounds, comes with a 1.8 GHz AMD Turion 64 Mobile, a 12.1 inch screen, 1GB installed DDR-SDRAM, an 80GB hard drive and a DVD+-RW Dual Layer Combination Drive. So it's a little like an overweight Sony on steroids. It's also the least expensive of the six lightweights. The others run from around $1200 to over $2300 depending on the seller and configuration.

Though slightly heavier at 4.4 pounds, the HP Compaq nc6400 is unusual in having a 14.1 inch Wide XGA screen. It comes with a 1.83 GHz Intel Core Duo Processor, 1GB of DDR2 SDRAM, a 60GB hard drive and a DVD/CDRW Drive. The lowest price I saw in a quick search, was $1259.99. Most of the models I saw were being advertised with 80GB drives and DVD+-RW/DVD-RAM optical drives, rather than the 60GB and DVD/CDRW drives.

Obviously the lightest notebook computer in this list is the Fujitsu. If you really want an ultralight notebook computer then you will have to accept some sacrifices. Personally, I think I'd rather have a more capable machine. I also don't like the small screen sizes on the very light notebooks.

As with any computer purchase it's critical that you carefully analyze just what you're going to do with a machine. Lightweight notebooks are nice simply because they're less hassle to lug around, but there compromises involved that may make extra weight a less significant issues. Aside from tending to be more expensive, a light weight notebook computer will almost always have a smaller screen and a more compact keyboard than heavier notebooks. The real question you need to ask yourself isn't "What's the lightest notebook computer?" it's "What's the lightest notebook computer that meets my requirements?"